Terms of Service

01. Acceptance of Terms

By accessing or using the Vivamo Play platform, website, or any associated services (collectively, the "Platform"), you confirm that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, you must not use the Platform.

These Terms constitute a legally binding agreement between you and Vivamo Inc ("Vivamo Play", "we", "us"), a company incorporated in the United States with its principal place of business at 708 Main St, 10th Floor, Houston, TX 77002. You can reach us by phone at (346) 271-7446 or by email at support@vivamoplay.com.

02. Eligibility

You must be at least 18 years of age to create an account and make purchases on Vivamo Play. Players aged 14–17 may browse public content but require verifiable parental or guardian consent to register. We reserve the right to request proof of age at any time.

By registering, you represent and warrant that all information you provide is accurate, current, and complete. You may not use the Platform if you have previously been suspended or removed by us.

03. Accounts

Registration

You may register using an email address and password, or via supported third-party single sign-on providers (Google, Apple). You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

Username

Usernames are public and permanent once chosen. We reserve the right to reclaim usernames that impersonate others, are offensive, or that violate these Terms. You may not transfer your account to another person.

Account deletion

You may delete your account at any time from account settings. Deletion initiates a 30-day soft-delete period, after which your account and collection data are permanently deleted in accordance with our Privacy Policy. Purchases made prior to deletion are non-refundable.

04. Platform Mechanics

Charms

Digital charms on Vivamo Play are purely cosmetic and collectible — they confer no in-game utility, monetary value, or rights beyond their use within the Platform. Charms are licensed to you, not sold. Charms are shared designs drawn from a fixed, curated catalog; many players may hold the same charm. All intellectual property rights in charm artwork remain with Vivamo Play or the applicable partner studio.

Discovery bundles

You add charms to your collection by opening a discovery bundle. Each bundle costs $5.00 USD per charm; the charms are drawn at random from the collection you are exploring and stamped permanently into your collection. Charms you already hold are skipped while unheld charms remain available. Being drawn a charm nobody has held before makes you its first discoverer, a once-ever attribution that is recorded permanently.

Discover

Charms that have already been discovered may surface on the Discover page, where a limited number are featured free each day. Each featured charm may be claimed by one player only, on a first-come basis, and each player may claim at most one charm from Discover per day. These limits are safeguards against automated abuse and may be adjusted. You cannot claim a charm you already hold.

Duplicates

If a bundle draws a charm you already hold — which only happens once no unheld charms remain in scope — it is recorded as a duplicate. Duplicate counts are recorded but not displayed; your collection shows each charm once. No pay-to-win advantage is created by any Platform mechanic.

Sticker sheets

Completing a full collection of 25 charms unlocks a downloadable sticker sheet. This is a digital file licensed for personal, non-commercial use only. You may not reproduce, sell, or distribute sticker sheets for commercial purposes.

05. Purchases & Payments

Products

Vivamo Play sells discovery bundles, priced at $5.00 USD per charm and delivered electronically through the Platform. A bundle is simply a number of charms drawn from a collection you choose:

• Bundle 1 — Starter ($5.00 USD): 1 charm discovered.
• Bundle 2 — Dual ($10.00 USD): 2 charms discovered.
• Bundle 3 — Collector ($20.00 USD): 4 charms discovered.
• Bundle 4 ($25.00 USD): 5 charms discovered.
• Bundle 5 ($50.00 USD): 10 charms discovered.
• Bundle 6 ($100.00 USD): 20 charms discovered.

All prices are displayed and charged in USD. Charms are drawn and stamped into your collection immediately upon successful payment. Charms are digital collectible items with no monetary value, no in-game utility, and no guarantee of resale value.

Payment

All purchases are processed via Stripe. By completing a purchase, you authorise Vivamo Inc to charge the payment method you provide.

06. Discover & Duplicates

Permanent collection

Charms stamped into your collection are yours to keep. There is no expiry, no relinquish window, and no mechanism by which a charm you hold is taken from you or returned to circulation. Every charm counts toward completing its collection.

Claiming from Discover

Charms featured on the Discover page may be claimed free, subject to the daily limits described in Section 04 (one claim per player per day; one claimant per featured charm). A charm you claim from Discover is stamped into your collection on the same permanent basis as a charm from a bundle.

First-discovery credit

Being the first player ever to be drawn a given charm records a permanent "first discovered by" credit attributed to you. This credit is recorded once, never changes, and is displayed alongside your chosen username where the Platform surfaces it.

Duplicates

Where a bundle draws a charm you already hold, it is recorded as a duplicate as described in Section 04. Duplicate counts are retained internally but are not shown, and do not affect your collection display or set completion.

07. Intellectual Property

All content on Vivamo Play — including but not limited to charm artwork, logos, brand elements, sticker sheets, and platform code — is owned by or licensed to Vivamo Inc. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes.

Partner studio charm artwork remains the intellectual property of the respective studio. Vivamo Play is licensed to display and distribute such artwork within the Platform.

You may not copy, reproduce, modify, create derivative works from, or commercially exploit any Platform content without our express written consent.

08. Prohibited Conduct

You agree not to:

• Use automated scripts, bots, or other tools to claim charms on Discover or interact with the Platform at speeds that exceed normal human interaction
• Create multiple accounts to exploit Discover limits or platform safeguards
• Impersonate any person, entity, or Vivamo Play staff
• Attempt to reverse-engineer, decompile, or exploit Platform systems
• Harass, threaten, or abuse other players through any platform interaction
• List, sell, or exchange charms for real-world currency outside the Platform
• Circumvent any security, rate-limiting, or access control measures

09. Termination

We may suspend or terminate your account at any time and for any reason, including breach of these Terms. On termination, your collection and the charms in it are forfeited. We will endeavour to provide notice where practicable, but reserve the right to act immediately for serious violations.

10. Limitation of Liability

The Platform is provided "as is" without warranty of any kind. To the fullest extent permitted by law, Vivamo Play excludes all liability for indirect, incidental, or consequential losses arising from your use of the Platform, including loss of charms due to account termination or technical failures.

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

11. Disputes & Governing Law

These Terms are governed by the laws of the State of Texas and the federal laws of the United States of America. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Harris County, Texas, unless mandatory consumer protection laws in your state or country of residence provide otherwise.

Before initiating formal proceedings, you agree to contact us at legal@vivamoplay.com to attempt to resolve any dispute informally within 30 days.

12. Products & Pricing

Vivamo Play sells digital discovery bundles as described in Section 05 above. All products are intangible digital goods delivered electronically. There are no physical goods, no shipping, and no delivery timeframes associated with any purchase. All prices are listed and charged in United States Dollars (USD).

Vivamo Inc reserves the right to update bundle pricing at any time. Price changes will not apply to purchases already completed. Any promotional pricing is subject to separate terms communicated at the time of the promotion.

13. Delivery

All Vivamo Play products are digital goods delivered electronically. Upon successful payment:

• Charms are drawn and stamped into your collection immediately upon successful payment.
• Your discovered charm(s) appear in your collection within seconds, revealed one at a time on the reveal screen.
• Downloadable sticker sheets (awarded upon completing a collection) are generated server-side and available for immediate download from your collection page. Sticker sheets are stored for up to 12 months and may be re-downloaded at any time during that period.

Because all products are delivered digitally and instantly upon payment, there is no physical shipping, no carrier involvement, and no delivery window. If your purchase does not appear in your account within 10 minutes of payment confirmation, please contact us at support@vivamoplay.com or call (346) 271-7446 and we will resolve the issue promptly.

14. Refund Policy

Because Vivamo Play sells digital goods that are made available immediately upon purchase, all sales are generally final. By completing a purchase, you acknowledge and agree that:

• You are purchasing an intangible digital product (a discovery bundle) whose charms are drawn and stamped into your collection at the time of payment.
• Digital delivery begins immediately upon successful payment confirmation.
• You expressly consent to the immediate supply of the digital content and acknowledge that, as a result, you waive any right of withdrawal or cooling-off period that might otherwise apply under applicable consumer protection law, to the extent permitted by law.

Eligibility for refund

Notwithstanding the above, we will issue a full refund in the following circumstances:

• Your payment was processed successfully but charms were not drawn or stamped into your collection and we are unable to resolve the issue within 5 business days.
• You were charged in error (e.g. duplicate transaction, incorrect amount).
• Applicable US consumer protection law requires a refund in your jurisdiction.

How to request a refund

To request a refund, contact our support team within 14 days of the transaction date:

• Email: support@vivamoplay.com
• Phone: (346) 271-7446 (Monday–Friday, 9 am–5 pm CT)
• Post: Vivamo Inc, 708 Main St, 10th Floor, Houston, TX 77002

Please include your username, the date of purchase, the amount charged, and your Stripe payment reference (found in your receipt email). We aim to respond to all refund requests within 3 business days and to process approved refunds within 5–10 business days via the original payment method.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified to you via email or in-app notification at least 14 days before they take effect. Continued use of the Platform after that date constitutes acceptance of the revised Terms. We will always maintain a version history of past Terms on this page.

16. Contact

For all enquiries related to these Terms, purchases, refunds, or your account:

Vivamo Inc
708 Main St, 10th Floor
Houston, TX 77002
United States

Phone: (346) 271-7446 (Mon–Fri, 9 am–5 pm CT)
Support email: support@vivamoplay.com
Legal enquiries: legal@vivamoplay.com
Brand enquiries: brand@vivamoplay.com